Policies
Accessibility
We want everyone to be able to use this website, including people who use a keyboard, a screen reader or magnification.
01Our aim
This website aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
02What you can do
- use every page, form, menu and the chat with a keyboard alone, with a visible focus outline;
- use a screen reader: images are described, form fields are labelled and errors are read out;
- zoom to 200% without losing content;
- turn off movement: if your device is set to reduce motion, the site’s animations stop, and moving reviews can be paused.
03Something not working?
Tell us what you were trying to do and what happened: email info@monacare.co.uk or call +44 7730 480358 (8am-7pm). We’ll reply within one working day and can give you the information another way.
04If you're not happy with our response
The Equality and Human Rights Commission is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond, contact the Equality Advisory and Support Service (EASS).
05About this statement
Prepared on 25 October 2026, after testing with automated checks (axe) and by keyboard.
