Privacy policy

SWTD Consultancy & Care Ltd (trading as MonaCare) is the controller of your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Registered in England and Wales, company number 17078457
• Registered office:  
• Privacy contact: Sharon, scushny760@gmail.com

Only what you give us through the website:

• Booking a consultation: your name, email, phone and organisation if you add them, and the topic you choose. Used to arrange your consultation (steps you asked for before a contract).
• Chat: your name, email and the messages you send. Sharon or the MonaCare team read and answer them, and our replies are also emailed to you (steps you asked for, or our legitimate interest in answering questions).
• Newsletter: your email, and your name if you add it. Used only to send the newsletter, and only after you confirm by email (your consent, which you can withdraw at any time).
• Job applications: your name, email, phone, cover letter and CV. Used to consider your application (steps you asked for before a contract).

We also keep records the law requires, such as accounts. Please don’t send sensitive details about the people you care for through the website.

We don’t sell your information. It’s handled only by providers who help us run the service, under contract:

• our hosting provider, which stores the website, its database and uploaded CVs;
• our email providers, which deliver messages between you and us;
• WhatsApp (Meta), if you choose to contact us there;
• image delivery services that serve the photos on this site.

Some providers may process data outside the UK; where they do, appropriate safeguards are in place.

This website uses no advertising, analytics or tracking cookies, so there’s nothing to accept or reject. It stores two things in your browser, only when you use them and only to make them work:

• your chat conversation’s reference, so the chat box can show our replies;
• a sign-in reference for staff using the dashboard.

You can clear these at any time in your browser’s settings.

• Booking requests and chat conversations:  
• Job applications and CVs:  
• Newsletter: until you unsubscribe
• Client records:  

Ask us and we’ll delete what we hold about you, unless the law requires us to keep it. Every newsletter has an unsubscribe link. Contact Sharon at scushny760@gmail.com or info@monacare.co.uk.

You can ask to see, correct or delete your information, to restrict or object to how we use it, or to receive a copy to take elsewhere. Contact Sharon at scushny760@gmail.com or info@monacare.co.uk. We’ll reply within one month.

If you’re unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

We’ll post any changes to this policy on this page. Last updated: